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Return's Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return for a store credit.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Please note that we are not responsible for returns and you will need to send back to the following address: 

29/3 Factory Drive
Rolleston, Christchurch

New Zealand, 7675

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned which includes custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items.

Store Credit
We will notify you once we’ve received and inspected your return, and let you know when your store credit has been approved or not. If approved, you’ll be automatically sent an email in form of a gift-card. Please note we don't offer any refunds unless the item is faulty or damaged.

If more than 15 business days have passed since we’ve approved your return, please contact us at